What Is The Avaya Aura Call Center?
Avaya Aura Call Center is one of the largest call center operations in North America. It offers various services to its clients. Such as voice mail. Web-based lead management and various telephony technologies. This service provides two different options for the voice traffic you generate to increase the productivity of your call centers. They are the default lease system and the default call lease system. The default rental system is ideal for low-volume phone calls. While the default call rental system is best for high-volume phone calls.
The virtual rental system allows the customer to rent a certain number of phone calls at a time. It is very useful for companies with fewer than twenty-five call center agents. Rent can be pay weekly, bi-monthly or monthly. Avaya Aura Call Center Elite & Elite’s multi-channel design testing system allows customers to make all the calls they need to different customers.
What Is The Function?
This type of Avaya Aura Call Center Elite system provides customers with many conveniences. The customer does not have to wait long in line to be serve. They have to enter the necessary information when dialing the phone calls. It will be the agents who will handle the voice calls. They will limit the number of minutes used for the specific need, and the customer will never feel that they are using them. The agent is there to serve the customers and provide them with the best possible service.
The voicemail function provided in the software is another important feature of the software. Customers can send their voicemail messages to all contacts in the company. It saves time because all customers can receive the same news from the phone number specified by them. The autoresponder feature provided by the software also makes it easy for customers to respond to customer support calls with ease.
Which Are The Features Of Avaya Aura?
The program has many other features. Allow customers to choose how many extensions they want. Customers can even limit the number of calls allowed. It can be useful if there are many callers at the same time and the client only wants to receive calls from specific people.
Customers do not have to go out of their way and employ a voice messenger. Automated systems can handle all work, and the client does not even have to get up. It saves time and gives the employer more time to focus on other important aspects of the job. The program allows call center clients to handle calls in a professional manner. Clients can expect to speak with an agent who communicates clearly and understands their issues. Agents can solve problems quickly, and the customer won’t have to wait long for their situation to be resolve.
How Voicemail Messages Work In Avaya Aura Call Center?
The voicemail messages generated by the software are also great. These letters are intend to impress customers and explain the reasons behind not receiving a callback or making the sales pitch longer. Agents can forward Avaya Aura calls to database executives. It reduces costs and gives customers the impression that their call has been receive very professionally.
The call statistics provided by the system helps companies as well. These statistics show the number of calls made and the number of customers who called within certain hours.